Returns & Shipping
Our policy lasts 7 days from the date of purchase. If 7 days have gone by since your purchase, unfortunately I can’t offer you a refund or exchange. All custom item orders sales are final and non-refundable, and exempt from being returned. If your piece is damaged in any way, please contact me and we can figure something out to fix it up!
In order to be eligible for returns your product must be in original condition, unused and in the original packaging & receipt.
Shipping is dependant on when you place the order and what item(s) you purchase.
If you decide to order a pre-made product, processing time is one to three business days after order is made.
If you decide to order a pre-made product but wish to add to it, we would have to discuss timeline & a deposit. The processing time is usually only one to two weeks to complete and then shipped out to you once full payment is received.
If you decide to order a custom product processing time can take as little as two weeks or up to a few months depending on your order and our agreed upon timeline.
If you need to cancel a pre-made order get ahold of me as soon as you can. I try to send out orders in a timely manner which is usually one to three days after placing the order.
If you need to cancel a custom order you will not receive your nonrefundable deposit. If you have sent me an item to customize and decide to cancel the order, you are responsible for shipping expenses.
Only regular priced items may be refunded, sale items and items that were purchased using a coupon or discount code will not be eligible for refunds. To return your product, please email me at firstname.lastname@example.org or through the contact form for my address to ship your item to me.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be withdrawn from your refund. There is an exception if you're local, then we can discuss a place to meet in order to return the item, by doing this you would bypass any shipping costs.